Key Facts
-
Starting
26 Feb 2027- Location
- Tooting
- Start Time
- 10:00
- End Time
- 15:30
- Duration
- 3 Weeks
- Study Mode
- Part Time Day
- Days
- Monday
- Start Date
- 26 Feb 2027
- End Date
- 12 Mar 2027
- Level
- Short Course
- Code
- TMEX074CL
Start a Career in Customer Service & Retail (Employability Skills)
Develop the communication and customer service skills needed for retail, hospitality, and front‑facing roles.
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Introductory Course Info HE
A friendly introduction to customer‑facing work. -
Entry Requirements
Suitable for beginners and ESOL learners. -
Course Content
*Customer service principles*Communication skills
*Handling complaints
*Teamwork
*Sales basics
*CV & interview preparation
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Progression Next Steps
Move into retail roles, hospitality, or business administration. -
Course Structure
Roleplays, scenarios, group tasks, customer service simulations. -
Assessment Details
Short tasks and an employability portfolio. -
Teaching and Learning
Interactive, supportive, and real‑world focused.
