Key Facts

  • Starting
    8 Mar 2024
    Location
    Wandsworth
    Start Time
    09:30
    End Time
    16:00
    Duration
    2 Weeks
    Study Mode
    Part Time Day
    Days
    Friday
    Start Date
    8 Mar 2024
    End Date
    15 Mar 2024
    Level
    Code
    WTE2122CP

    Fees

    19+ Fee
    Free
L2 Certificate in Principles of Customer Service

Getting customer service right in a business, and being able to retain your customers, is essential for any company to flourish. In this two day course, you will develop essential knowledge in a range of customer service tasks. This knowledge can be applied and is relevant to a variety of industries and job roles. While completing this qualification, you will also develop skills that are sought after by employers.

You may qualify to get this course for free if you are working and below a certain wage level or you are unemployed and on benefits.

  • Course Content


    You will complete 7 units of which the following three are mandatory:

    • Unit 01 Principles of customer service and delivery
    • Unit 02 Understand customers
    • Unit 03 Understand employer organisations
  • Assessment Details


    You will need to complete the learning resources provided (workbooks) which will be marked and assessed. Once completed you will be awarded a nationally recognised Level 2 qualification.