Shopkeepers & Owners - Retail & Wholesale

Description

Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.

Tasks

• Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business determines staffing, financial, material and other short- and long-term requirements oversees staff training, rotas and the allocation of work provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with ensures that adequate reserves of merchandise are held and orders new stock as required maintains financial and other shop records and controls security arrangements for the premises authorises payment for supplies received and decides on vending price and credit terms examines quality of merchandise and ensures that effective use is made of advertising and display facilities

Entry Requirements

There are no formal academic entry requirements. A range of management and leadership courses in retail are available, in addition to NVQs/ SVQs in at Levels 2, 3 and 4.