Shopkeepers & Owners - Retail & Wholesale
Description
Shopkeepers and proprietors in this unit group co-ordinate, direct and undertake the activities in the running of small, independent retail and wholesale establishments.
Tasks
- Defines the market position for the business, decides what to sell, forecasts demand and develops the brand image of the business determines staffing, financial, material and other short- and long-term requirements oversees staff training, rotas and the allocation of work provides information about merchandise to staff and customers and ensures customer complaints are appropriately dealt with ensures that adequate reserves of merchandise are held and orders new stock as required maintains financial and other shop records and controls security arrangements for the premises authorises payment for supplies received and decides on vending price and credit terms examines quality of merchandise and ensures that effective use is made of advertising and display facilities
Entry Requirements
There are no formal academic entry requirements. A range of management and leadership courses in retail are available, in addition to NVQs/ SVQs in at Levels 2, 3 and 4.
Case Study
Jerome Angus
Hospitality Supervision & Leadership - Level 3 Diploma
Jerome says: "I chose to study at Merton College because it has excellent facilities for my Hospitality & Catering course. The College is very welcoming and my tutors are very supportive. As part of my course, I deliver a service to customers that visit the Taste Restaurant and I really enjoy interacting with them. We regularly host events and I like working as a team to co-ordinate these events. For example, we are often visited by members of the local community who come to the restaurant for lunch."
Once Jerome has completed his Diploma, he intends to study a Higher Level Apprenticeship in Hospitality and work for a major restaurant chain. His ultimate goal is to own a chain of restaurants one day.
