Leisure & Travel Service Occupations N.e.c.
Description
Job holders in this unit group perform a variety of leisure and travel service occupations not elsewhere classified in MINOR GROUP 621: Leisure and Travel Services.
Tasks
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries makes local arrangements at stopover points for food and accommodation responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary completes way-bill at scheduled points on route and balances cash taken with tickets issued receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage makes announcements to passengers and deals with enquiries serves food and beverages to passengers
Entry Requirements
There are no formal academic entry requirements. Spoken fluency in a foreign language is needed for some posts. NVQs/SVQs in travel services are available at Levels 2 and 3. Training is also received on-the-job.
Case Study
Jerome Angus
Hospitality Supervision & Leadership - Level 3 Diploma
Jerome says: "I chose to study at Merton College because it has excellent facilities for my Hospitality & Catering course. The College is very welcoming and my tutors are very supportive. As part of my course, I deliver a service to customers that visit the Taste Restaurant and I really enjoy interacting with them. We regularly host events and I like working as a team to co-ordinate these events. For example, we are often visited by members of the local community who come to the restaurant for lunch."
Once Jerome has completed his Diploma, he intends to study a Higher Level Apprenticeship in Hospitality and work for a major restaurant chain. His ultimate goal is to own a chain of restaurants one day.
